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Questions about the end devices with which the OKR software can be used
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Which desktop browsers are supported (browser, operating system, version) ?
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Windows: Edge 12+, Firefox 33+, Chrome 40+ / Mac: Safari 8+, Firefox 33+, Chrome 40+ / Linux: Firefox 33+, Chrome 40+"
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Which mobile browsers / devices are supported (browser, iOS/iPadOS / Android, version) ?
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Chrome on Android 69+, Safari on iOS 11+
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Is the page rendering optimised for different screen sizes: a) desktop, b) mobile, c) tablet?
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Is there a smartphone app: iOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Is there a special tablet app: iPadOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Is there a macOS, Microsoft Windows or Linux app (OS version)?
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The browser app can be downloaded as progressive web app and then be accesses as normal app within Windows or Mac OS.
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Can e.g. dashboard pages be displayed on Smart TVs (Smart TV brand / model)?
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"Public Links" Feature
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Questions about the user experience of the user interface
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In which languages is the user interface available to users as standard?
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Right now, system language is available in German and English. New languages can be added after consultation.
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Are other languages addable by a) the company or only b) the manufacturer?
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Languages are addable by Mooncamp.
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Is the usage of the software a) intuitive and quick to learn or b) requires training?
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Software is intuitive and easy to use for standard users. Initial training for admin users is advised.
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Are there context-sensitive help pages, i.e. for each page and for each dialogue?
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There is an extensive help center with articles for each function in the app.
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Is the navigation easy tio use?
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Navigation is easy to use.
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Are the most important functions easily accessible via shortcut?
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All important functions are accessible from the main menu.
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Can functions that are not needed be disabled/hidden?
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Unneeded functions can be disabled.
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Is the page loading or the reaction to clicks fast? (<1 second)
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Response time is usually below 200 ms.
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Does the user interface have a modern design and is it visually appealing?
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Timeless and intuitive design
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Questions about individualisation - without a customization fee
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Can the wording in the software be adapted to the corporate language?
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Almost all wording can be adapted to the corporate language.
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Can important OKR-specific parameters be adjusted, e.g. values of the scoring/grading (OKR traffic light), the confidence level, duration of the OKR cycle? Which ones are adjustable?
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Mooncamp can be adjusted to your companies needs, like cycle length, wording, confidence schemes, etc.
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Can the user customise the user interface according to personal preferences? What is adjustable?
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There are a lot of ways to customize Mooncamp to personal preferences, such as: creating personally customized OKR views on the home page or on team pages, adding personal favorites/bookmarks to the sidebar, choosing which teams are displayed on the sidebar, customizing notification preferences, customization of logo, private OKR views, naming and order of OKR properties, personalized terminology, etc.
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Can relevant OKR sets be marked by colleagues for a shart cut access?
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OKR sets can be added to a favorite list for quick access.
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Can the user configure via which communication channels, how often and for which events notifications are sent?
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Users can receive notifications via email, MS Teams, or Slack and users can define by which events they are notified.
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Questions about the basic functions of the OKR software
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Questions about integrations of the OKR software in other IT solutions or vice versa
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Can integrations be developed quickly and at an affordable price on request? (from / to €, typ. duration from - to)
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Integrations can be developed upon request, costs may vary.
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Are there open APIs available with which customer developers can carry out integrations? (API documentation - Link/PDF) - which functions are supported, e.g. User Management, OKR-Set Input, Reporting, Analytics
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An open API is on the roadmap
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Questions for analysis for optimisation of the OKR process, coaching etc.
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Is there an overview of the analysis of the quality of the OKR sets based on the parameters: a) optimal number of objectives / OKR sets, b) optimal number of key reuslts, c) quality of key results, d) dependencies/alignment to other teams?
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Dashboards allow for analysis
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Is there an overview of the analysis of the quality in the alignment/support of OKR sets with other departments/teams?
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Alignment quality can be inferred from the network view.
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Is there an overview of the analysis of the teams and their OKR sets - whether they contribute to OKR sets of other teams or not.
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Network view
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Is there an overview of the analysis of the check-ins/updates performed
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Participation rate is tracked
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Is there a way to find out which teams are more involved in the OKR process and which ones need extra support?
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Via Check-ins
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Is there a way to find out which OKRs and teams are not progressing as expected?
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Via filters and dashboards
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Is there an overview to show at a glance to a mid level manager how her/his unit is evolving?
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Via individual views
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Is there a way to get a report automatically in order to save time?
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on the roadmap
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 Is there an overview to see the evolution of the OKRs contributing to mine in order to know how to update them?
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Contributing goals are shown within goals and via network view
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Is there a way to know and see if the organization is getting better with the OKR methodology?
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Via OKR progress and check-in engagement
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Can we find out if the strategy is evolving differently compared to the past cycles?
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Current data can be compared to previous dates
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Is there a way to know which metrics are performing well and which ones need extra support?
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Via progress and dashboards
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7. AI support
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Is there a built-in AI assistant for the creation of OKR sets?
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Is there a built-in AI assistant for the optimization of OKR sets?
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Is there a built-in AI assistant for the assessment of the quality OKR sets?
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Is there a built-in AI assistant for the creation of tasks for the implementation of OKR sets?
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Is there a built-in AI assistant for the creation of a strategy?
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Is there a built-in AI assistant for the prediction of the score development?
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Are there any further AI supported features?
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7. Data protection and security
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Is the OKR software a) GDPR and b) German DSGVO compliant?
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Where is the software hosted? (Provider / Location)
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Server is hosted in Frankfurt by IONOS by 1&1
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Is the data center certified according to security standards, e.g. ISO 27001, 22301, SOC1, SOC2 ?
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Server infrastructure is certified by ISO27001
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Is the infrastructure secure and is data encrypted using the latest technologies?
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Data is encrypted in-transit using TLS 1.2. Data is encrypted at-rest using industry-standard 256-bit encryption.
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How are the passwords stored in the database: a) unencrypted b) encrypted c) hash only
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Only hashed passwords are stored
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Is data, e.g. OKR sets, stored in the database in encrypted form?
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Data is encrypted at-rest using industry-standard 256-bit encryption.
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Is there a change history (audit logs)?
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Not accessiblle for the customer, Mooncamp internal
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Can changes to OKRs or other settings be retraced in detail (who/when/where)?
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Updates on progress and comments can be traced
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Is the OKR software operated in a fail-safe manner? What measures are taken to ensure this?
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Yes, we us mechanisms such as "data security by design and by default"
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Is the data mirrored to another location in real time? (Provider/Location)
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Is there a disaster recovery system available?
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Are regular back-ups made and can these be imported promptly? (Backup strategy and duration)
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Backup and recovery processes are in place
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Is there a data protection and security audit by an external expert? - Which tests were carried out, e.g. penetration tests?
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We do a yearly penetration test by an external security company.
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Is there SOC compliance e.g. SOC2 Type II?
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Our data center provider is compliant with SOC 2
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Does the provider offer source code escrow (deposit of source code of the software solution at a neutral third party)?
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Is the OKR software also available as open source?
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Can a separate instance of the software be operated for the customer (separate database, specially configured network infrastructure ...)
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Yes, for a significant installation and maintenance fee
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Is the software only available as a SaaS solution or also for an on-premise installation in customer's data center?
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At the moment, the software is only available as a SaaS solution. An on-premise can be offered for a significant installation and maintenance fee.
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Proof of > 10,000 active users with > 30,000 OKRs in a single implementation
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Customer references can be provided
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Training and customer support
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How is onboarding carried out - a) via online training (training videos), b) video calls or c) in-house in presence?
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We offer onboarding via online training, video call, and would potentially also offer onsite training based on the current incidence.
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At what times and how is customer service available: via email, chat, phone, video call? With screenshare?
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Customer service is available during core working times (8:00-18:00) via email, phone, or video chat with screensharing.
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What are the response times for troubleshooting?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Does the OKR vendor offer strategic, implementation and ongoaging coaching support from external partners?
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Does the OKR software vendor have a Customer Success (CS) team?
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Would customers have a dedicated Customer Success Manager (CSM)?
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In Enterprise Plan
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Does the OKR vendor provide in-house Technical Success support?
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In Enterprise Plan, remote support is preffered
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Can the Technical Success team translate customer's requirements to custom solutions?
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Licence models and costs
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Is there a free version available? With which limitations?
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Is there a one-time setup fee? Is this dependent on the number of users?
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Depends on plan, licence volume and requirements
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Price per user per month / per quarter / per year? (attachment if applicable)
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Fee per user per month paid as a yearly plan in advance.
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Price per user per month / per quarter / per year? (attachment if applicable)
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reduced fee per user per month paid as a yearly plan in advance.
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yes
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yes
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Are there any further comments on the licensing model and costs?
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Are there any other fees or costs apart from those mentioned above?
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SLA Service Level Agreement
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What is the granted availability?
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99.5% on a monthly basis, excluding scheduled maintenance
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Is there any planned downtime?
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What is the average time between repairable failures?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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What is the average time required to get systems up and running again?
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Between 1-6 hours
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Can availability data be provided a) in real time, as well as b) historical data?
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Advertising – This ad has no effect on our neutrality – more info …
Advertising – This ad has no effect on our neutrality – more info …
Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
discounted conditions*
Access to all content
Access to detailed comparison
Access to case studies
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”