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Questions about the end devices with which the OKR software can be used
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Which desktop browsers are supported (browser, operating system, version) ?
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Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera
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Windows: Edge 12+, Firefox 33+, Chrome 40+ / Mac: Safari 8+, Firefox 33+, Chrome 40+ / Linux: Firefox 33+, Chrome 40+"
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Which mobile browsers / devices are supported (browser, iOS/iPadOS / Android, version) ?
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mobile devices (smartphone & tablet) in landscape format
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Chrome on Android 69+, Safari on iOS 11+
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Is the page rendering optimised for different screen sizes: a) desktop, b) mobile, c) tablet?
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No
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Is there a smartphone app: iOS/Android (version)? - for Android: which manufacturers are supported?
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No
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Is there a special tablet app: iPadOS/Android (version)? - for Android: which manufacturers are supported?
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No
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Is there a macOS, Microsoft Windows or Linux app (OS version)?
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Yes (brower based SaaS)
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The browser app can be downloaded as progressive web app and then be accesses as normal app within Windows or Mac OS.
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Can e.g. dashboard pages be displayed on Smart TVs (Smart TV brand / model)?
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Yes
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"Public Links" Feature
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Questions about the user experience of the user interface
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In which languages is the user interface available to users as standard?
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English and German
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Right now, system language is available in German and English. New languages can be added after consultation.
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Are other languages addable by a) the company or only b) the manufacturer?
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Yes. By Workpath
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Languages are addable by Mooncamp.
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Is the usage of the software a) intuitive and quick to learn or b) requires training?
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Yes. a) Ease of use is one of the top 3 reasons why customers choose Workpath. b) No dedicated software training required
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Software is intuitive and easy to use for standard users. Initial training for admin users is advised.
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Are there context-sensitive help pages, i.e. for each page and for each dialogue?
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Yes. Embedded best practice within the workflow tool and a detailed help center (https://workpath.zendesk.com/hc/en-us/categories/115000515189-Using-Workpath) for every step within Workpath. A detailed e-learning supports the usage of OKRs. Customized onboarding website in progress
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There is an extensive help center with articles for each function in the app.
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Is the navigation easy tio use?
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Yes, naviagtion has only one layer. Ease of use is a main priority, so customers can work with the Software in an intuitive way
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Navigation is easy to use.
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Are the most important functions easily accessible via shortcut?
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Yes
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All important functions are accessible from the main menu.
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Can functions that are not needed be disabled/hidden?
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Yes. Workpath software is customizable to customer needs such as:
* KPI Feature
* Initiatives Feature
* Check Ins
* integrations
* contribution requests
* personal goals
* Key result calculation
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Unneeded functions can be disabled.
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Is the page loading or the reaction to clicks fast? (<1 second)
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Yes
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Response time is usually below 200 ms.
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Does the user interface have a modern design and is it visually appealing?
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Yes
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Timeless and intuitive design
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Questions about individualisation - without a customization fee
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Can the wording in the software be adapted to the corporate language?
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Partially (e.g. "Coaches", "initiatives" or Check-in questions)
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Almost all wording can be adapted to the corporate language.
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Can important OKR-specific parameters be adjusted, e.g. values of the scoring/grading (OKR traffic light), the confidence level, duration of the OKR cycle? Which ones are adjustable?
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Yes. Grading calculation, cycle length, cycle start, available KR calculations and much more can be adjusted
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Mooncamp can be adjusted to your companies needs, like cycle length, wording, confidence schemes, etc.
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Can the user customise the user interface according to personal preferences? What is adjustable?
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Yes. Users can customize the language used within the software and all OKR related notifications
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There are a lot of ways to customize Mooncamp to personal preferences, such as: creating personally customized OKR views on the home page or on team pages, adding personal favorites/bookmarks to the sidebar, choosing which teams are displayed on the sidebar, customizing notification preferences, customization of logo, private OKR views, naming and order of OKR properties, personalized terminology, etc.
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Can relevant OKR sets be marked by colleagues for a shart cut access?
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Yes
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OKR sets can be added to a favorite list for quick access.
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Can the user configure via which communication channels, how often and for which events notifications are sent?
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Yes
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Users can receive notifications via email, MS Teams, or Slack and users can define by which events they are notified.
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Questions about the basic functions of the OKR software
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Questions about integrations of the OKR software in other IT solutions or vice versa
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Can integrations be developed quickly and at an affordable price on request? (from / to €, typ. duration from - to)
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Yes, Workpath has an integrations team open for discussions to extend our open API
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Integrations can be developed upon request, costs may vary.
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Are there open APIs available with which customer developers can carry out integrations? (API documentation - Link/PDF) - which functions are supported, e.g. User Management, OKR-Set Input, Reporting, Analytics
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Yes. See developer.workpath.com
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An open API is on the roadmap
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Questions for analysis for optimisation of the OKR process, coaching etc.
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Is there an overview of the analysis of the quality of the OKR sets based on the parameters: a) optimal number of objectives / OKR sets, b) optimal number of key reuslts, c) quality of key results, d) dependencies/alignment to other teams?
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Yes. The Drafitng Quality Checker provides an overview of the quality of team OKRs based on 5 parameters: Defined Objectives, defined Key Results, appropriate number of Key Results, type of Key Results & status of OKR
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Dashboards allow for analysis
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Is there an overview of the analysis of the quality in the alignment/support of OKR sets with other departments/teams?
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Yes. The Treemap graph is showing the different types of collaboration between the teams to find out where alignment between is missing
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Alignment quality can be inferred from the network view.
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Is there an overview of the analysis of the teams and their OKR sets - whether they contribute to OKR sets of other teams or not.
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Yes. There is an overview showing all the teams and their OKRs not contributing to any other OKR in a vertical or horizontal way (silos).
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Network view
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Is there an overview of the analysis of the check-ins/updates performed
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Yes. The OKR Update analysis provides an overview showing the number and share of OKRs that have been updated per week incl. detailed lists to see which OKRs have not been updated accordingly
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Participation rate is tracked
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Is there a way to find out which teams are more involved in the OKR process and which ones need extra support?
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Yes. The engagement section shows a detail site with all the teams and how active they are. In addition to that, the updates section offer an overview with the number of updates per team and OKR to find out which teams need extra help.
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Via Check-ins
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Is there a way to find out which OKRs and teams are not progressing as expected?
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Yes. The strategy execution reports provides a filter functionality to find out OKRs that have still a low progress. In addition to that, the OKRs can be sorted by changes in the last 2 weeks. With this functionality it is easy to find out OKRs where the progress or confidence level decreased.
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Via filters and dashboards
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Is there an overview to show at a glance to a mid level manager how her/his unit is evolving?
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Yes. The Analytics Suite provides the option to filter by hierarchy levels. A specific unit can be selected in order to see only the performance of one area and find out possible problems
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Via individual views
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Is there a way to get a report automatically in order to save time?
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Yes. The Analytics Suite offers a subscription option. Each user can individually decide which dashboard is relevant for her/him and activate a subscription in order to get the report per PDF or image in a regular basis per email.
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on the roadmap
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 Is there an overview to see the evolution of the OKRs contributing to mine in order to know how to update them?
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Yes. The team dashboards shows at a glance the evolution of the OKRs of the selected team including a detail view of the contributing ones.
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Contributing goals are shown within goals and via network view
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Is there a way to know and see if the organization is getting better with the OKR methodology?
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Yes. The OKR Maturity Report offers an overview to compare process health metrics cycle by cycle. It is easy to find out which topics need extra attention. These health metrics can also be used to define change OKRs in order to improve the process in the organization. Each health metrics has been defined with a specific model based on best practice parameters.
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Via OKR progress and check-in engagement
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Can we find out if the strategy is evolving differently compared to the past cycles?
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Yes. The OKR Maturity Report shows a graph over time with the progress evolution of each cycle. In this way it is easy to compare if the strategy is evolving better and it can also be used as a forecasting for the active cycle.
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Current data can be compared to previous dates
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Is there a way to know which metrics are performing well and which ones need extra support?
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Yes. The Analytics Suite offers benchmark recommendations based on organizations with a well established and matured OKR process in order to find out which metrics need to be improved.
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Via progress and dashboards
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7. AI support
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Is there a built-in AI assistant for the creation of OKR sets?
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Is there a built-in AI assistant for the optimization of OKR sets?
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Is there a built-in AI assistant for the assessment of the quality OKR sets?
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Is there a built-in AI assistant for the creation of tasks for the implementation of OKR sets?
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Is there a built-in AI assistant for the creation of a strategy?
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Is there a built-in AI assistant for the prediction of the score development?
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Are there any further AI supported features?
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7. Data protection and security
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Is the OKR software a) GDPR and b) German DSGVO compliant?
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Yes. Workpath software is GDPR / DSGVO compliant
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Where is the software hosted? (Provider / Location)
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Workpath ist hosted in Germany with AWS
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Server is hosted in Frankfurt by IONOS by 1&1
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Is the data center certified according to security standards, e.g. ISO 27001, 22301, SOC1, SOC2 ?
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AWS is certified according to ISO 27001, SOC II, C5 among others: AWS compliance programs (https://aws.amazon.com/de/compliance/programs/)
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Server infrastructure is certified by ISO27001
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Is the infrastructure secure and is data encrypted using the latest technologies?
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Yes. All data is encrypted in transit using safe ciphers (at least TLS 1.2). Additionally, all data is encrypted at rest (AES256)
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Data is encrypted in-transit using TLS 1.2. Data is encrypted at-rest using industry-standard 256-bit encryption.
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How are the passwords stored in the database: a) unencrypted b) encrypted c) hash only
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Passwords are hashed and salted
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Only hashed passwords are stored
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Is data, e.g. OKR sets, stored in the database in encrypted form?
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Yes. All data is encrypted in transit using safe ciphers (at least TLS 1.2). Additionally, all data is encrypted at rest (AES256)
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Data is encrypted at-rest using industry-standard 256-bit encryption.
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Is there a change history (audit logs)?
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Yes. All important changes to data and system user activities are aggregated in an audit log
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Not accessiblle for the customer, Mooncamp internal
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Can changes to OKRs or other settings be retraced in detail (who/when/where)?
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Yes. All changes to OKRs are visualized in the platform in a feed
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Updates on progress and comments can be traced
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Is the OKR software operated in a fail-safe manner? What measures are taken to ensure this?
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The application is deployed in multiple containers to ensure availability
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Yes, we us mechanisms such as "data security by design and by default"
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Is the data mirrored to another location in real time? (Provider/Location)
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Is there a disaster recovery system available?
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Yes, multiple recovery scenarios are in place
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Are regular back-ups made and can these be imported promptly? (Backup strategy and duration)
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Backups are stored with a different provider to ensure independency and regional distance. The backup is encrypted and can be restored in a timely manner.
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Backup and recovery processes are in place
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Is there a data protection and security audit by an external expert? - Which tests were carried out, e.g. penetration tests?
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Workpath is ISO 27001 certified with recurring audits every year. Due to this process, Workpath undergoes external pen tests at least every year.
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We do a yearly penetration test by an external security company.
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Is there SOC compliance e.g. SOC2 Type II?
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No
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Our data center provider is compliant with SOC 2
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Does the provider offer source code escrow (deposit of source code of the software solution at a neutral third party)?
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No
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Is the OKR software also available as open source?
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No
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Can a separate instance of the software be operated for the customer (separate database, specially configured network infrastructure ...)
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No
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Yes, for a significant installation and maintenance fee
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Is the software only available as a SaaS solution or also for an on-premise installation in customer's data center?
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Workpath offers SaaS only
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At the moment, the software is only available as a SaaS solution. An on-premise can be offered for a significant installation and maintenance fee.
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Proof of > 10,000 active users with > 30,000 OKRs in a single implementation
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Please check for our case studies
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Customer references can be provided
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Training and customer support
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How is onboarding carried out - a) via online training (training videos), b) video calls or c) in-house in presence?
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Workpath has a broad portfolio of Enablement Services, Workshops and Training covering the OKR Methodology, Best Practices and Platform Quickstart.
Trainings are provided as E-Learning (online self-study), online courses (Zoom) or in-house trainings
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We offer onboarding via online training, video call, and would potentially also offer onsite training based on the current incidence.
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At what times and how is customer service available: via email, chat, phone, video call? With screenshare?
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Inital contact via email or Zendesk. Follow-up possible via Callback and webconference incl. screensharing
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Customer service is available during core working times (8:00-18:00) via email, phone, or video chat with screensharing.
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What are the response times for troubleshooting?
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Critical issues are addressed within <4 hours during business hours
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Does the OKR vendor offer strategic, implementation and ongoaging coaching support from external partners?
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Does the OKR software vendor have a Customer Success (CS) team?
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Would customers have a dedicated Customer Success Manager (CSM)?
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In Enterprise Plan
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Does the OKR vendor provide in-house Technical Success support?
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In Enterprise Plan, remote support is preffered
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Can the Technical Success team translate customer's requirements to custom solutions?
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Licence models and costs
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Is there a free version available? With which limitations?
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Is there a one-time setup fee? Is this dependent on the number of users?
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Platform setup is free of charge
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Depends on plan, licence volume and requirements
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Price per user per month / per quarter / per year? (attachment if applicable)
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Please see "Workpath Pricing Overview Tab"
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Fee per user per month paid as a yearly plan in advance.
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Price per user per month / per quarter / per year? (attachment if applicable)
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Please see "Workpath Pricing Overview Tab"
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reduced fee per user per month paid as a yearly plan in advance.
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yes
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yes
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yes
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Are there any further comments on the licensing model and costs?
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* We offer our customers multi year discounts
* Enterprise customers benefit from decreasing prices at scaled OKR rollouts
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Are there any other fees or costs apart from those mentioned above?
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No
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SLA Service Level Agreement
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What is the granted availability?
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Workpath application has >99.95% historic uptime
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99.5% on a monthly basis, excluding scheduled maintenance
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Is there any planned downtime?
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Regular software deployments result in zero downtime, as do most changes to our infrastructure. In the rare case that maintenance needs to be scheduled, Workpath will plan this outside of regular working hours, and announce at least a week in advance
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What is the average time between repairable failures?
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Workpath tracks Change Failure Rate (CFR), i.e. the number of deployments which result in a bug which requires attention. No more than one such instance per quarter is recorded
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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What is the average time required to get systems up and running again?
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Critical issues are addressed within <4 hours during business hours
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Between 1-6 hours
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Can availability data be provided a) in real time, as well as b) historical data?
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Application performance management (APM) tools are in place to continuously monitor speed
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Advertising – This ad has no effect on our neutrality – more info …
Advertising – This ad has no effect on our neutrality – more info …
Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
discounted conditions*
Access to all content
Access to detailed comparison
Access to case studies
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”