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Questions about the end devices with which the OKR software can be used
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Which desktop browsers are supported (browser, operating system, version) ?
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Windows: Edge 12+, Firefox 33+, Chrome 40+ / Mac: Safari 8+, Firefox 33+, Chrome 40+ / Linux: Firefox 33+, Chrome 40+"
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Profit.co Supports almost all the browsers like Google chrome, Firefox, Edge etc
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Which mobile browsers / devices are supported (browser, iOS/iPadOS / Android, version) ?
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Chrome on Android 69+, Safari on iOS 11+
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Profit.co Supports mobile brower as well and also mobile apps
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Is the page rendering optimised for different screen sizes: a) desktop, b) mobile, c) tablet?
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It supports all the web browsers and for mobile we have a dedicated app for Andriod and IOS
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Is there a smartphone app: iOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Profit.co supports iOS / Android. We support all the manfacturers
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Is there a special tablet app: iPadOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Profit.co do have dedicated app for tablet which supports both Ipad and android.
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Is there a macOS, Microsoft Windows or Linux app (OS version)?
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The browser app can be downloaded as progressive web app and then be accesses as normal app within Windows or Mac OS.
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Profit.co do support macOs & Microsoft Windows. We are working on linux app.
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Can e.g. dashboard pages be displayed on Smart TVs (Smart TV brand / model)?
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"Public Links" Feature
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Profit.co do support connection with Smart TVs to view the dashboards
https://www.profit.co/answers/okrs/how-do-you-publish-the-profit-co-dashboards-in-the-tv-app/
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Questions about the user experience of the user interface
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In which languages is the user interface available to users as standard?
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Right now, system language is available in German and English. New languages can be added after consultation.
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Profit.co provides English as a standard for the users
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Are other languages addable by a) the company or only b) the manufacturer?
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Languages are addable by Mooncamp.
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Profit.co supports 13 languages. If any additional language support required, it can be planned to include in the product.
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Is the usage of the software a) intuitive and quick to learn or b) requires training?
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Software is intuitive and easy to use for standard users. Initial training for admin users is advised.
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Profit.co is very much intuitive and easy to adapt. There are In-built Step-By-Step guide approach that supports the beginner to learn quickly. They also get access to Video Tutorials to learn on fast track.
We provide multiple training sessions through out the handholding phase.
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Are there context-sensitive help pages, i.e. for each page and for each dialogue?
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There is an extensive help center with articles for each function in the app.
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Profit.co supports the user with the help page in the UI with the user guides and video tutorials
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Is the navigation easy tio use?
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Navigation is easy to use.
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The navigation is quite self explanatory and guides users to explore the solution without any support. The language used in the product is quite simple and easy to understand.
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Are the most important functions easily accessible via shortcut?
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All important functions are accessible from the main menu.
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Profit.co allows the user to set shortcuts for the important functions / Modules in the top left Menu
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Can functions that are not needed be disabled/hidden?
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Unneeded functions can be disabled.
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Profit.co allows the user customize the menu & functions
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Is the page loading or the reaction to clicks fast? (<1 second)
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Response time is usually below 200 ms.
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Profit.co pretty responsive As it is a cloud based product the reponse depends on the internet connectivity
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Does the user interface have a modern design and is it visually appealing?
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Timeless and intuitive design
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Profit.co OKRs and PMS are designed with modern design principle and its appealing. We also do regular UI updates
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Questions about individualisation - without a customization fee
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Can the wording in the software be adapted to the corporate language?
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Almost all wording can be adapted to the corporate language.
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Profit.co Allows the user to change the terminology in the product and support localisations
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Can important OKR-specific parameters be adjusted, e.g. values of the scoring/grading (OKR traffic light), the confidence level, duration of the OKR cycle? Which ones are adjustable?
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Mooncamp can be adjusted to your companies needs, like cycle length, wording, confidence schemes, etc.
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Profit.co Allows the users to set the OKR scoring like Business as usual, Dificult but attainable, Extremely ambitious etc. User can also set their confidence level by means of statuses while doing a check-in in their Key Results
OKR Cycles cadence can be made adaptable
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Can the user customise the user interface according to personal preferences? What is adjustable?
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There are a lot of ways to customize Mooncamp to personal preferences, such as: creating personally customized OKR views on the home page or on team pages, adding personal favorites/bookmarks to the sidebar, choosing which teams are displayed on the sidebar, customizing notification preferences, customization of logo, private OKR views, naming and order of OKR properties, personalized terminology, etc.
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In profit.co the admin user (Super user) can customize the menu that they see in the UI which will be applicable for all the users
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Can relevant OKR sets be marked by colleagues for a shart cut access?
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OKR sets can be added to a favorite list for quick access.
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In Profit.co , User can mark the OKRs as "watched OKR" which they will have a separate view on the updates happening in that specific OKR
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Can the user configure via which communication channels, how often and for which events notifications are sent?
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Users can receive notifications via email, MS Teams, or Slack and users can define by which events they are notified.
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Profit.co sends notification for the users both via Email and Action center
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Questions about the basic functions of the OKR software
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Questions about integrations of the OKR software in other IT solutions or vice versa
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Can integrations be developed quickly and at an affordable price on request? (from / to €, typ. duration from - to)
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Integrations can be developed upon request, costs may vary.
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The low-code integration can be achieved at an affordable pricing. On case-to-case basis, we quote the pricing
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Are there open APIs available with which customer developers can carry out integrations? (API documentation - Link/PDF) - which functions are supported, e.g. User Management, OKR-Set Input, Reporting, Analytics
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An open API is on the roadmap
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We provide open-APIs related to OKRs, User Management, Analytics, Task Management etc.
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Questions for analysis for optimisation of the OKR process, coaching etc.
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Is there an overview of the analysis of the quality of the OKR sets based on the parameters: a) optimal number of objectives / OKR sets, b) optimal number of key reuslts, c) quality of key results, d) dependencies/alignment to other teams?
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Dashboards allow for analysis
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Profit.co offers Step-by-Step guide to improve the quality of Key Results. It is a well established process that allows users to create quality Key Result. Further, it provides an option to define Dependencies / alignment with other teams.
As part of implementation process, we do recommend the best practicess to be adpted for OKRs.
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Is there an overview of the analysis of the quality in the alignment/support of OKR sets with other departments/teams?
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Alignment quality can be inferred from the network view.
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profit allows you to view the quality of Alignment and support of OKRs with other departments in this view.
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Is there an overview of the analysis of the teams and their OKR sets - whether they contribute to OKR sets of other teams or not.
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Network view
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There is an overview of analysis of team okrs in profit.
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Is there an overview of the analysis of the check-ins/updates performed
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Participation rate is tracked
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You can view Pending Check-Ins, Teams Check-Ins, Panned Vs Actual Check-Ins Profit.co.
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Is there a way to find out which teams are more involved in the OKR process and which ones need extra support?
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Via Check-ins
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the system offer Team Heatmap / Team OKR / KR Progress that allows OKR Champions to identify the team that needs suppot.
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Is there a way to find out which OKRs and teams are not progressing as expected?
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Via filters and dashboards
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We have designed a functionality that allows you to identify the OKR that are under 'Risk' or 'In-trouble' across Org, departments, Teams & Individuals
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Is there an overview to show at a glance to a mid level manager how her/his unit is evolving?
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Via individual views
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we have designed 'My Org's OKR' to view team member's progress.
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Is there a way to get a report automatically in order to save time?
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on the roadmap
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We have designed Action Centre that allows you to get access to the Summary of OKRs / Action required on a daily or weekly basis.
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Is there an overview to see the evolution of the OKRs contributing to mine in order to know how to update them?
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Contributing goals are shown within goals and via network view
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Profit.co allows you to review the contribution using 'Alignment' option.
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Is there a way to know and see if the organization is getting better with the OKR methodology?
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Via OKR progress and check-in engagement
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We have designed company Dashboard & Radar chart, OKR Program Status that provides the insights and hep leader understand the health of the organization and run it effectively.
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Can we find out if the strategy is evolving differently compared to the past cycles?
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Current data can be compared to previous dates
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Profit.co provides filters to compare progress with the previous OKRs and identify the gaps to meet the objective / Strategy.
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Is there a way to know which metrics are performing well and which ones need extra support?
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Via progress and dashboards
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We have designed KPI Boards that offers you to be on-top of metrics and idetify the one that needs extra care / support
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7. AI support
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Is there a built-in AI assistant for the creation of OKR sets?
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Is there a built-in AI assistant for the optimization of OKR sets?
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Is there a built-in AI assistant for the assessment of the quality OKR sets?
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Is there a built-in AI assistant for the creation of tasks for the implementation of OKR sets?
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Is there a built-in AI assistant for the creation of a strategy?
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Is there a built-in AI assistant for the prediction of the score development?
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Are there any further AI supported features?
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7. Data protection and security
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Is the OKR software a) GDPR and b) German DSGVO compliant?
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Yes. Profit.co is GDPR compliant and DSGVO Compliant
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Where is the software hosted? (Provider / Location)
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Server is hosted in Frankfurt by IONOS by 1&1
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Our server for EUR / UK customers is hosted at St. Ghislain, Belgium, EU
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Is the data center certified according to security standards, e.g. ISO 27001, 22301, SOC1, SOC2 ?
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Server infrastructure is certified by ISO27001
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Yes. Data center is certified for security standards including ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27110, ISO/IEC 27701, SOC 2, SOC 3 and Cloud Computing Compliance Criteria Catalog (C5:2020)
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Is the infrastructure secure and is data encrypted using the latest technologies?
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Data is encrypted in-transit using TLS 1.2. Data is encrypted at-rest using industry-standard 256-bit encryption.
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Yes. We encrypt data in rest and data in transit. Infrastructure is secured by hardening the components and securing access.
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How are the passwords stored in the database: a) unencrypted b) encrypted c) hash only
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Only hashed passwords are stored
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Password hash is saved using PBKDF2WithHmacSHA512 encryption algorithm. They are encyrpted oneway.
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Is data, e.g. OKR sets, stored in the database in encrypted form?
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Data is encrypted at-rest using industry-standard 256-bit encryption.
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Senstive data including Passwords, auth tokens, API keys are encrypted before storing. other data like OKR sets are stored in the database but encrypted at rest.
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Is there a change history (audit logs)?
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Not accessiblle for the customer, Mooncamp internal
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Yes. User actions (create/ update/ delete) of objectives, key results and any other data is stored as audit logs and accessible to users from within the application.
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Can changes to OKRs or other settings be retraced in detail (who/when/where)?
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Updates on progress and comments can be traced
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Yes. Using audit login, changes OKR can be tracked.
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Is the OKR software operated in a fail-safe manner? What measures are taken to ensure this?
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Yes, we us mechanisms such as "data security by design and by default"
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Profit.co application has enough backupnodes to have high available on the primary location. Nodes are configured with auto-scale feature. We also have backup locations configured.
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Is the data mirrored to another location in real time? (Provider/Location)
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Data is mirrored to remote location. The location is Google Cloud Platform, Frankfurt, Germany EU.
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Is there a disaster recovery system available?
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Yes. Disaster recovery system available and configured at: Google Cloud Platform, Frankurt, Germany, EU.
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Are regular back-ups made and can these be imported promptly? (Backup strategy and duration)
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Backup and recovery processes are in place
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Profit.co application has incremental backup that is available for every 30 minutes and remote backup available every day. recovery time objective is 4 hours and recovery point objective is 30 minutes.
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Is there a data protection and security audit by an external expert? - Which tests were carried out, e.g. penetration tests?
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We do a yearly penetration test by an external security company.
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Penetration tests are conducted every 6 months and it covers data protection and data security.
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Is there SOC compliance e.g. SOC2 Type II?
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Our data center provider is compliant with SOC 2
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Profit Apps Inc. is SSAE 18 SOC Type II compliant.
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Does the provider offer source code escrow (deposit of source code of the software solution at a neutral third party)?
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We do not offer source code escrow at this point.
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Is the OKR software also available as open source?
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No. Profit.co is not available open source.
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Can a separate instance of the software be operated for the customer (separate database, specially configured network infrastructure ...)
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Yes, for a significant installation and maintenance fee
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Profit.co is available as a dedicated instance for the customers to configure on their private cloud.
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Is the software only available as a SaaS solution or also for an on-premise installation in customer's data center?
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At the moment, the software is only available as a SaaS solution. An on-premise can be offered for a significant installation and maintenance fee.
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Profit.co is available both as SaaS and on-premise installation in customer's data center.
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Proof of > 10,000 active users with > 30,000 OKRs in a single implementation
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Customer references can be provided
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Profit.co works with the Enterprise Organizations like Tata Groups, Sandvik, Verizon Connect, Arcelor Mittal, Ericsson wherein we have an agreement to grow user base upto 40 to 50K. Note that Profit.co has the capacity to manage millions of user on our platforms.
Note: The customer name need to be kept confidential
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Training and customer support
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How is onboarding carried out - a) via online training (training videos), b) video calls or c) in-house in presence?
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We offer onboarding via online training, video call, and would potentially also offer onsite training based on the current incidence.
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The onboarding program is carried out by i) Online Training ii) Video calls. We do offer an In-house training for large scale implementation (2000+ Users) where in additional costs like Travel, Accomodation, Daily allowances to be paid by the customer.
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At what times and how is customer service available: via email, chat, phone, video call? With screenshare?
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Customer service is available during core working times (8:00-18:00) via email, phone, or video chat with screensharing.
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Customer support is available via live chat, email, Video Calls (if required) with Screen share.
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What are the response times for troubleshooting?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Profit.co provide 24 hrs customer service with Services team and Support team.
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Does the OKR vendor offer strategic, implementation and ongoaging coaching support from external partners?
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we do have Partners in EUR region that offers in-depth OKR Coaching Program.
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Does the OKR software vendor have a Customer Success (CS) team?
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we have a dedicated Customer Success team that takes care of On-boarding, implementation, Integration & Support required
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Would customers have a dedicated Customer Success Manager (CSM)?
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In Enterprise Plan
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we will be offering dedicated Customer Success Manager
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Does the OKR vendor provide in-house Technical Success support?
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In Enterprise Plan, remote support is preffered
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we provide the same
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Can the Technical Success team translate customer's requirements to custom solutions?
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Licence models and costs
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Is there a free version available? With which limitations?
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Is there a one-time setup fee? Is this dependent on the number of users?
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Depends on plan, licence volume and requirements
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SaaS Model Pricing:
The one-time fees upto 500 users is waived off. Once the number of users goes beyond 500 users, there will be a one time fees of $10,000 upto 2000 users. Post 2000 users, there will be a one time fees of $2000 for every 500+ users.
On-Prem Model Pricing:
There will be a one time fees of $75,000 (upto 5000 users), $100,000 (10,000 users), $125,000 (15,000 users)
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Price per user per month / per quarter / per year? (attachment if applicable)
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Fee per user per month paid as a yearly plan in advance.
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fee per user per month paid as a yearly plan in advance.
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Price per user per month / per quarter / per year? (attachment if applicable)
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reduced fee per user per month paid as a yearly plan in advance.
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Reduced fee per user per month paid as a yearly plan in advance.
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yes
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yes
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yes
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Are there any further comments on the licensing model and costs?
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The licensing model covers the Training cost (upto 10 sessions, depending upon the number of users).
Any additional Training cost will be charged at $250/Hour
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Are there any other fees or costs apart from those mentioned above?
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No, there will not be any other additional cost, apart of Taxes, if any.
In case of On-prem model, the customer needs to bear the cost of Infra set up.
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SLA Service Level Agreement
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What is the granted availability?
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99.5% on a monthly basis, excluding scheduled maintenance
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Profit.co services have an uptime guarantee of 99.9%
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Is there any planned downtime?
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Profit.co will give at least 2 weeks of notice. Our maintenance activities are usually performed on Saturdays (Non business hours)
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What is the average time between repairable failures?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Profit.co have high availability for all the infrastructure components. We do not foresee any downtime. If there is any issue with underlying storage or network components - it will be maximum of 30 minutes
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What is the average time required to get systems up and running again?
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Between 1-6 hours
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Profit.co recovery time objective (RTO) is 4 hours.
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Can availability data be provided a) in real time, as well as b) historical data?
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the availability of data will be a) Real time as well as b) Historical
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Advertising – This ad has no effect on our neutrality – more info …
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Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
discounted conditions*
Access to all content
Access to detailed comparison
Access to case studies
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”