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Questions about the end devices with which the OKR software can be used
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Which desktop browsers are supported (browser, operating system, version) ?
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Windows: Edge 12+, Firefox 33+, Chrome 40+ / Mac: Safari 8+, Firefox 33+, Chrome 40+ / Linux: Firefox 33+, Chrome 40+"
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Chrome, Safari, Edge, IE, Opera with the latest stable release)
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Which mobile browsers / devices are supported (browser, iOS/iPadOS / Android, version) ?
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Chrome on Android 69+, Safari on iOS 11+
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We have a native app to support the mobile version and full support for tablets
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Is the page rendering optimised for different screen sizes: a) desktop, b) mobile, c) tablet?
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Yes, the platform is optimized for different browsers and resolutions.
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Is there a smartphone app: iOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Yes, for both iOS and Android (8.0 and up) no specific manufacturer requirements.
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Is there a special tablet app: iPadOS/Android (version)? - for Android: which manufacturers are supported?
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The browser app is optimized for mobile use and can be displayed by modern smartphones as an app on the home screen (progressive web app). However, the app is not yet available in the Appstore.
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Yes, the app is optimised for iPad (iPadOS 10.0 or later), Android shares the same Mobile experience.
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Is there a macOS, Microsoft Windows or Linux app (OS version)?
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The browser app can be downloaded as progressive web app and then be accesses as normal app within Windows or Mac OS.
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Yes, the app can be used on MacOS 11.0 or later, with a Mac with Apple M1 chip.
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Can e.g. dashboard pages be displayed on Smart TVs (Smart TV brand / model)?
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"Public Links" Feature
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Yes, via casting solutions such as ChromeCast or AirPlay on supported devices, not via a dedicated Smart TV app.
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Questions about the user experience of the user interface
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In which languages is the user interface available to users as standard?
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Right now, system language is available in German and English. New languages can be added after consultation.
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English, German, Spanish, French, Portuguese, Simplified Chinese, Bulgarian
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Are other languages addable by a) the company or only b) the manufacturer?
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Languages are addable by Mooncamp.
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Yes, through partnership with Quantive
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Is the usage of the software a) intuitive and quick to learn or b) requires training?
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Software is intuitive and easy to use for standard users. Initial training for admin users is advised.
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Yes, our UX is designed to be easy to use and understand, this is demonstrated by our continued growth of our self-service business. Quantive does provide training to our Enterprise customers who are looking to scale our solution across a larger number of users, and with more specific workflows.
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Are there context-sensitive help pages, i.e. for each page and for each dialogue?
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There is an extensive help center with articles for each function in the app.
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Yes, these are hosted in our customer knowledgebase which is also searchable, and hosts a number of "how-to' videos.
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Is the navigation easy tio use?
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Navigation is easy to use.
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Yes, navigation is standardised across the solution, furthermore Quantive has deployed a universal search function that allows the user to search quickly across all objects.
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Are the most important functions easily accessible via shortcut?
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All important functions are accessible from the main menu.
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Yes, in a number of ways, the most relevant 'active' OKR sessions are offered in shortcuts, 'Lists' and 'Task Filters' can also be pinned on the navigation pane for quick access.
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Can functions that are not needed be disabled/hidden?
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Unneeded functions can be disabled.
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Yes, through 'Configuration' and 'Roles & Permissions' certain features/functions can be disable and/or hidden from the user. This capability is consistently being expanded to offer further levels of management.
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Is the page loading or the reaction to clicks fast? (<1 second)
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Response time is usually below 200 ms.
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Yes, Quantive prides itself on the responsiveness of our solution.
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Does the user interface have a modern design and is it visually appealing?
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Timeless and intuitive design
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Yes, Quantive continues to receive positive reviews about its visualisation capabilities and user experience.
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Questions about individualisation - without a customization fee
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Can the wording in the software be adapted to the corporate language?
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Almost all wording can be adapted to the corporate language.
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No, at the time of response this is not supported by Quantive, however, we would welcome a conversation to understand the requirements further and investigate enhancing our solution in support of this requirement.
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Can important OKR-specific parameters be adjusted, e.g. values of the scoring/grading (OKR traffic light), the confidence level, duration of the OKR cycle? Which ones are adjustable?
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Mooncamp can be adjusted to your companies needs, like cycle length, wording, confidence schemes, etc.
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Yes, Confidence Level (Scale, Labels, Colour) and OKR Cadence (Weekly, Bi-Weekly, Monthly) are configurable. To support scoring/grading of OKRs some of our customers utilised our 'Custom Fields' capability, which can also be colour coded to reflect the RAG (Traffic Light) status.
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Can the user customise the user interface according to personal preferences? What is adjustable?
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There are a lot of ways to customize Mooncamp to personal preferences, such as: creating personally customized OKR views on the home page or on team pages, adding personal favorites/bookmarks to the sidebar, choosing which teams are displayed on the sidebar, customizing notification preferences, customization of logo, private OKR views, naming and order of OKR properties, personalized terminology, etc.
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No, at the time of response this is not supported by Quantive, however, we would welcome a conversation to understand the requirements further and investigate enhancing our solution in support of this requirement.
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Can relevant OKR sets be marked by colleagues for a shart cut access?
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OKR sets can be added to a favorite list for quick access.
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Users can generate a Shareable URL for an OKR to take another user directly to that OKR in the alignment view. Furthermore, users can use tags or custom fields to categorise OKRs and filter the views based on that parameter. Quantive views use unique URLs which utilise the OKR ID which also makes sharing links simpler.
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Can the user configure via which communication channels, how often and for which events notifications are sent?
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Users can receive notifications via email, MS Teams, or Slack and users can define by which events they are notified.
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Yes, there is global and individual control over notifications by event and channel.
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Questions about the basic functions of the OKR software
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Questions about integrations of the OKR software in other IT solutions or vice versa
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Can integrations be developed quickly and at an affordable price on request? (from / to €, typ. duration from - to)
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Integrations can be developed upon request, costs may vary.
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Yes, Quantive has a standardised approach with a dedicated team for integrations.
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Are there open APIs available with which customer developers can carry out integrations? (API documentation - Link/PDF) - which functions are supported, e.g. User Management, OKR-Set Input, Reporting, Analytics
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An open API is on the roadmap
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Yes, the current iteration of our APIs can be found documented here: https://app.Quantive.com/api/v1/docs/ - All objects are listed, meaning all functions possible in platform are typically supported. Quantive's Technical Success team can work with you to establish the right endpoints and calls to make.
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Questions for analysis for optimisation of the OKR process, coaching etc.
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Is there an overview of the analysis of the quality of the OKR sets based on the parameters: a) optimal number of objectives / OKR sets, b) optimal number of key reuslts, c) quality of key results, d) dependencies/alignment to other teams?
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Dashboards allow for analysis
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Yes, Quantive has developed a 'Design Score' which looks at the length of the Objective title, the number of Key Results, whether there are any binary Key Results and if there are any associated Tasks This is used to assess the quality of the OKR. Furthermore, our Reporting presents where there are Objectives with too few or too many Key Results, this is an initial example and in actual fact any calculation of this nature could be created in an Insight in an Insightboard.
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Is there an overview of the analysis of the quality in the alignment/support of OKR sets with other departments/teams?
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Alignment quality can be inferred from the network view.
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Yes, the Design-Score (or any other analysis) can be pivoted/charted by any dimension e.g. Department/Team, or the visualisations could be filtered by one or many dimensions.
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Is there an overview of the analysis of the teams and their OKR sets - whether they contribute to OKR sets of other teams or not.
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Network view
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Yes, this could be achieved through Insightboards.
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Is there an overview of the analysis of the check-ins/updates performed
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Participation rate is tracked
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Yes, this can be viewed in Reporting and also supported in Insightboards.
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Is there a way to find out which teams are more involved in the OKR process and which ones need extra support?
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Via Check-ins
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Yes, this is supported by our Insights solution. An example of how this can be deployed, potentially with an element of gamification, can be seen in this video: https://youtu.be/E5X7WjoNdHY
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Is there a way to find out which OKRs and teams are not progressing as expected?
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Via filters and dashboards
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Yes, this is supported by our Insights solution. An example of how this can be deployed can be seen in this video: https://youtu.be/MdzXNPLmbS4
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Is there an overview to show at a glance to a mid level manager how her/his unit is evolving?
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Via individual views
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Yes, as above, we can provide numerous examples of how this is achieved.
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Is there a way to get a report automatically in order to save time?
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on the roadmap
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Yes, all Quantive reports and Insightboards are powered by real-time data, and are automatically updated to save time in pulling together relevant data points.
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 Is there an overview to see the evolution of the OKRs contributing to mine in order to know how to update them?
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Contributing goals are shown within goals and via network view
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Yes, this is most simply achieved using our Alignment view, but it is also possible to view this in Insights.
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Is there a way to know and see if the organization is getting better with the OKR methodology?
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Via OKR progress and check-in engagement
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Yes, Quantive has an 'out the box' report looking at 'Process' which will speak to the cadence of updates, how many key results are automated vs. manual, where there are employees or teams without objectives etc.
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Can we find out if the strategy is evolving differently compared to the past cycles?
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Current data can be compared to previous dates
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Yes, you could achive this through Insightboards.
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Is there a way to know which metrics are performing well and which ones need extra support?
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Via progress and dashboards
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Yes, this could be achieved through Insightboards, as well as through our dedicated KPIs view, here you can see the signiicant changes to a metric over daily, weekly, monthly, yearly periods.
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7. AI support
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Is there a built-in AI assistant for the creation of OKR sets?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Is there a built-in AI assistant for the optimization of OKR sets?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Is there a built-in AI assistant for the assessment of the quality OKR sets?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Is there a built-in AI assistant for the creation of tasks for the implementation of OKR sets?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Is there a built-in AI assistant for the creation of a strategy?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Is there a built-in AI assistant for the prediction of the score development?
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Quantive Platform Intelligence is a built-in AI assistant for the creation of OKRs and the reduction of administrative work. Users define the goals they want to achieve, and in a step-by-step tour the Platform Intelligence assistant helps with suggestions of Objectives, Key Results, description, Tags and Tasks.
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Are there any further AI supported features?
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7. Data protection and security
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Is the OKR software a) GDPR and b) German DSGVO compliant?
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Yes, the OKR software is GDPR compliant. Quantive has worked relentlessly to enhance its products, processes, and procedures, while fulfilling its obligations as a data processor.
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Where is the software hosted? (Provider / Location)
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Server is hosted in Frankfurt by IONOS by 1&1
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Clients can choose the datacenter for their application instance:
- EU datacenter located in Netherlands.
- US datacenter located in Washington.
Both are managed by Microsoft Azure.
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Is the data center certified according to security standards, e.g. ISO 27001, 22301, SOC1, SOC2 ?
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Server infrastructure is certified by ISO27001
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Microsoft Azure datacenters are ISO 27001, ISO 22301, SOC 2 and PCI-DSS compliant facilities.
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Is the infrastructure secure and is data encrypted using the latest technologies?
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Data is encrypted in-transit using TLS 1.2. Data is encrypted at-rest using industry-standard 256-bit encryption.
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Yes, Quantive is built upon a multi-tier microservices architecture based on Kubernetes containers. Our application is developed in-house and is written in Java and Go programming languages.
Client data stored on Quantive systems is protected by AES 256 which is a military-grade encryption algorithm. The data flow between client computers and Quantive occurs over TLS 1.2 & 1.3 encrypted connections which provide server authentication and data encryption. Data is never exchanged in cleartext.
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How are the passwords stored in the database: a) unencrypted b) encrypted c) hash only
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Only hashed passwords are stored
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All service available endpoints are secured using a third party SOC 2 Type II certified authentication vendor www.auth0.com. Authentication tokens for Single Sign-On are signed and verified with SHA-256 grade cryptographic hash function.
If password-based authentication is used, the passwords are stored in Auth0’s database encrypted with strong Bcrypt function resistant to brute-force attacks.
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Is data, e.g. OKR sets, stored in the database in encrypted form?
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Data is encrypted at-rest using industry-standard 256-bit encryption.
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Yes, Quantive data stores are accessible only by servers that require access. All data at rest is encrypted with AES 256 which is one of the most secure encryption protocols. To maximize protection, there is no direct connectivity between our Production, Staging and Development environments.
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Is there a change history (audit logs)?
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Not accessiblle for the customer, Mooncamp internal
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Yes, the change history is visible for a number of objects and in some instances (e.g. Insights) is reversable.
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Can changes to OKRs or other settings be retraced in detail (who/when/where)?
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Updates on progress and comments can be traced
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Yes, this is presented in the 'History'.
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Is the OKR software operated in a fail-safe manner? What measures are taken to ensure this?
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Yes, we us mechanisms such as "data security by design and by default"
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Yes, The Quantive application is built with fault tolerance capability. Each of our services run on high-availability clusters that provide continued service when a system component fails.
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Is the data mirrored to another location in real time? (Provider/Location)
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Each Quantive application component run in at least 3 availability zones of Microsoft Azure which are located in same geographic region to ensure compliance with data residency requirements.
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Is there a disaster recovery system available?
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Yes, our application is deployed in a Microsoft Azure Availability Zone, made up of multiple datacenters. They are equipped with independent power, cooling, and networking components, protecting services against single data center failures. If a disaster occurs our RTO is 4 hours with RPO of 10 minutes.
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Are regular back-ups made and can these be imported promptly? (Backup strategy and duration)
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Backup and recovery processes are in place
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Yes, we make full data backups every 10 minutes. Backups are transferred to an external datacenter managed by Amazon (AWS) without an impact on data residency requirements. The transfer occurs over secure connections protected by
TLS 1.2 encryption protocol. Backups are encrypted with AES 256 before moved to AWS.
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Is there a data protection and security audit by an external expert? - Which tests were carried out, e.g. penetration tests?
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We do a yearly penetration test by an external security company.
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Yes, we have hired an external company specialized in Pen Testing to conduct assessment of our platform. Tests are performed on annual basis. We can provide a summary of our latest Penetration Testing report after singed NDA.
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Is there SOC compliance e.g. SOC2 Type II?
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Our data center provider is compliant with SOC 2
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Yes, Quantive is a SOC 2 Type 2 compliant organization. This has been verified by an independent third-party auditor and the validations are repeated annually. On our web site we have a public version of the SOC 2 report, known as SOC 3, which is available for instant download.
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Does the provider offer source code escrow (deposit of source code of the software solution at a neutral third party)?
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No, Quantive would welcome a discussion to understand more about this requirement.
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Is the OKR software also available as open source?
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No, Quantive is not open source.
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Can a separate instance of the software be operated for the customer (separate database, specially configured network infrastructure ...)
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Yes, for a significant installation and maintenance fee
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Yes, Quantive is open to discuss single-instance requirements with our customers who want that as part of their solution.
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Is the software only available as a SaaS solution or also for an on-premise installation in customer's data center?
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At the moment, the software is only available as a SaaS solution. An on-premise can be offered for a significant installation and maintenance fee.
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Yes, Quantive can be deployed on-premise if a customer requires this.
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Proof of > 10,000 active users with > 30,000 OKRs in a single implementation
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Customer references can be provided
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As a private company and due to customer confidentiality agreements in place, we do not disclose specific user counts. To give you an order of magnitude, our current global customer base is north of 585,000 employees. We regularly perform infrastructure & scalability testing of instances with over 100k+ active users.
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Training and customer support
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How is onboarding carried out - a) via online training (training videos), b) video calls or c) in-house in presence?
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We offer onboarding via online training, video call, and would potentially also offer onsite training based on the current incidence.
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Onboarding will be carried out via video calls, however Quantive is open to discuss requirements (COVID-19 depending) for in-person training. "How-to" videos are also provided as part of Quantive Academy, in our self-service knowledge portal.
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At what times and how is customer service available: via email, chat, phone, video call? With screenshare?
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Customer service is available during core working times (8:00-18:00) via email, phone, or video chat with screensharing.
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Quantive offers Standard and Enhanced Support Plans with the following services and response times:
Standard:
- Online Support Portal
- Email support
- Chat support (self-service / based on availability)
Enhanced:
- Online Support Portal
- Email support
- Chat support (live agents)
- Phone support
- up to 1 hour reaction time for critical issues (see Response times below)
- 24x7 availability
Standard Support is available on business days between 8am and 6pm Central European Time. Standard Support is not available on Weekends and local holidays.
Enhanced support is available 24x7 (weekend coverage is available for production issues of Highest severity only).
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What are the response times for troubleshooting?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Standard - 2 Days (Mon-Fri)
Enhanced:
Highest - 1 Hour (24/7)
High - 4 Hours (25/5)
Medium - 1 Day
Low - 2 Days
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Does the OKR vendor offer strategic, implementation and ongoaging coaching support from external partners?
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Yes, Quantive has an extensive Partner Program, prominent external consultants with a proven track record make all the difference in strategic decisions and bring out the best of OKRs.
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Does the OKR software vendor have a Customer Success (CS) team?
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Yes, Quantive's CS team can assist you with the organizational cultural shift you’ll be undergoing, help you achieve your goals and provide you with useful resources and dedicated support.
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Would customers have a dedicated Customer Success Manager (CSM)?
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In Enterprise Plan
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Yes, your Quantive dedicated CSM provides guidance throughout all stages of the customer journey, jumps on calls, and gets to know you and your needs, which ultimately results in a long-lasting and fruitful partnership, as well as an increased
probability of overall program success.
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Does the OKR vendor provide in-house Technical Success support?
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In Enterprise Plan, remote support is preffered
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Yes, Quantive has Technical Success, this is the team that knows
the OKR software inside out and can and effectively communicate your needs to
implement product enhancements, build integrations and develop customised reprting.
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Can the Technical Success team translate customer's requirements to custom solutions?
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Licence models and costs
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Is there a free version available? With which limitations?
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Quantive Results has an Essentials plan which is completely free. All other plans include free and unlimited Viewer licenses
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Is there a one-time setup fee? Is this dependent on the number of users?
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Depends on plan, licence volume and requirements
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Included in the subscription
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Price per user per month / per quarter / per year? (attachment if applicable)
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Fee per user per month paid as a yearly plan in advance.
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fee per user per month
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Price per user per month / per quarter / per year? (attachment if applicable)
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reduced fee per user per month paid as a yearly plan in advance.
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reduced fee per user per month
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yes
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yes
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yes
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Are there any further comments on the licensing model and costs?
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Please, refer to the following documents to get an idea what is the value hidden behind the costs:
Quantive's Success Team: https://view-su2.highspot.com/viewer/61028b80ede708543f7636b7
Customer and Technical Success Services (Statement of Work): https://view-su2.highspot.com/viewer/61028b5d7b7ca14ab4654f9c
Improving business agility through OKRs: https://view-su2.highspot.com/viewer/61028b735b099177dadcb2ec
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Are there any other fees or costs apart from those mentioned above?
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Nothing hidden at any moment of the partnership; all costs will be detailed outlined in the purchase order and MSA.
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SLA Service Level Agreement
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What is the granted availability?
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99.5% on a monthly basis, excluding scheduled maintenance
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Quantive will use commercially reasonable efforts to make Quantive's Service available with a Monthly Uptime Percentage (defined below) of at least 99.95% (Enterprise plan) / 99.9% (all other plans), during any monthly, quarterly or annual billing cycles (the "Service Commitment").
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Is there any planned downtime?
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Planned Downtime will be communicated with reasonable advance notice.
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What is the average time between repairable failures?
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- Reaction time to severe errors: 4 hours, fix or workaround within 12 hours
- Reaction time to medium errors: 8 hours, fix within 2 days
- Reaction time for minor errors: 2 days, fix within 5 days or otherwise communicated
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Data is available at https://status.Quantive.com/ - for the last 90 days the mean time between failures (partial and major) is 20 days, across both US and EU data centres and all web services. Data will vary between services and data centres.
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What is the average time required to get systems up and running again?
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Between 1-6 hours
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Data is available at https://status.Quantive.com/ - for the last 90 days the mean time to recovery (partial and major) is 9 minutes, across both US and EU data centres and all web services. Data will vary between services and data centres.
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Can availability data be provided a) in real time, as well as b) historical data?
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Yes, real-time and historic uptime/availability data is available at https://status.Quantive.com/
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Choosing the wrong solution can cost a lot of money
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Choosing the wrong solution can cost a lot of money
Migration costs, loss of motivation, workload, wasted time, and more.
discounted conditions*
Access to all content
Access to detailed comparison
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”
discounted conditions*
Access to all content
Access to detailed comparison
Access to case studies
*for all companies contacting the software providers for the first time through OKR Software, via: “Book a demo” or “Try for free”